Warranty Policy

At Savon Blindz, we stand behind the quality of our products and are committed to ensuring your satisfaction. This Warranty Policy outlines the terms and conditions for the warranties on our roller shades and zebra shades.

1. Warranty Coverage

• Duration: Our roller shades and zebra shades come with a [5-year] limited warranty from the date of purchase.
• Coverage: This warranty covers any defects in material or workmanship, including:
  • Operational failure of the mechanism
  • Issues with the fabric such as fraying, discoloration, or degradation
  • Hardware defects
  • Colorfastness (products will not fade or change color due to UV exposure)

2. Warranty Exclusions

• Misuse or Abuse: Damage caused by misuse, abuse, or improper installation is not covered under this warranty.
• Normal Wear and Tear: Normal wear and tear, including fading over time, is not covered.
• Alterations: Any modifications or alterations made to the product void the warranty.
• Improper Cleaning: Damage resulting from improper cleaning methods or chemicals is not covered.
• Installation Damage: Damage from improper installation

3. Warranty Claims

• Initiating a Claim: To initiate a warranty claim, please contact our customer service team at [email protected] with your order number, a description of the issue, and photos if applicable.
• Inspection: Our team will review your claim and may request additional information or photos to assess the issue.
• Resolution: If your warranty claim is approved, we will, at our discretion, repair or replace the defective product at no cost to you. In some cases, a refund may be issued if a replacement is not possible.

4. Replacement Parts

• Availability: Replacement parts for our roller shades and zebra shades are available for purchase if the warranty period has expired or if the damage is not covered under warranty.
• Contact: For replacement parts, please contact us at [email protected].

5. Limitations of Warranty

• Indirect or Consequential Damages: This warranty does not cover any indirect, incidental, or consequential damages arising from the use of our products.
• Maximum Liability: Our maximum liability under this warranty is limited to the original purchase price of the product.

6. How to Maintain Your Shades

• Care Instructions: To ensure the longevity and performance of your shades, follow these care instructions:
  • Use a soft cloth or vacuum with a brush attachment to clean the fabric.
  • Avoid using harsh chemicals or abrasive materials.
  • Operate the shades gently to avoid strain on the mechanisms.

7. Contact Us

If you have any questions or concerns about our warranty policy or need assistance with a warranty claim, please contact us at:

Savon Blindz
18931 E Pine Barrens Ave
Queen Creek, AZ 85142

Email: [email protected]
Phone: [800] 867-6847

8. Changes to This Warranty Policy

We reserve the right to update or modify this Warranty Policy at any time without prior notice. Any changes will be posted on this page, and the effective date will be updated. Your continued use of the website following the posting of changes constitutes your acceptance of such changes.